Date: 06/20/2014 06:35AM
Subject: Please use conference call button when using an interpreter to speak to a patient on the phone
From Sally McFalone, Linguistic Access Services:
We are being charged $6.00 per call for having the contracted interpretation service provider call the patient for the provider. If the provider uses the
phone to call the patient themselves by using the conference button there is no dial out fee.
This sounds like a minor thing, however, it is adding up to thousands of dollars per month.
To make a 3 way call for interpretation:
1. Call HCIN 925-313-8360 and choose a language
2. When you connect with an interpreter (either HCIN or Language Line), tell them you are making a 3 way call and let them know what message you would like
them to leave in case you get voice mail.
3. Press the conference button and you should hear a dial tone
4. Make your call to the patient by dialing their number
5. When the patient answers or when the voice mail comes on (not just ringing), press the conference button again
6. All 3 should be connected - just proceed with the conversation
If a patient calls in and requires interpretation:
1. Ask them to hold the line, press the conference button and you should hear a dial tone
2. Call HCIN by dialing 925-313-6242 and choose a language
3. When you connect with an interpreter, tell them you are completing the 3 way call and press the conference button again
4. All 3 should be connected - just proceed with the conversation
Practice calls are welcome!
Thanks for your help
Sally McFalone
Linguistic Access Services
Contra Costa Health Services
597 Center Ave. Ste. 275
Martinez, CA 94553
(925) 313-6242
fax: (925) 313-6550
This page has been edited 1 times. The last modification was made by - jcc240 on Sep 9, 2014 2:52 pm
Subject: Please use conference call button when using an interpreter to speak to a patient on the phone
From Sally McFalone, Linguistic Access Services:
We are being charged $6.00 per call for having the contracted interpretation service provider call the patient for the provider. If the provider uses the
phone to call the patient themselves by using the conference button there is no dial out fee.
This sounds like a minor thing, however, it is adding up to thousands of dollars per month.
To make a 3 way call for interpretation:
1. Call HCIN 925-313-8360 and choose a language
2. When you connect with an interpreter (either HCIN or Language Line), tell them you are making a 3 way call and let them know what message you would like
them to leave in case you get voice mail.
3. Press the conference button and you should hear a dial tone
4. Make your call to the patient by dialing their number
5. When the patient answers or when the voice mail comes on (not just ringing), press the conference button again
6. All 3 should be connected - just proceed with the conversation
If a patient calls in and requires interpretation:
1. Ask them to hold the line, press the conference button and you should hear a dial tone
2. Call HCIN by dialing 925-313-6242 and choose a language
3. When you connect with an interpreter, tell them you are completing the 3 way call and press the conference button again
4. All 3 should be connected - just proceed with the conversation
Practice calls are welcome!
Thanks for your help
Sally McFalone
Linguistic Access Services
Contra Costa Health Services
597 Center Ave. Ste. 275
Martinez, CA 94553
(925) 313-6242
fax: (925) 313-6550
This page has been edited 1 times. The last modification was made by -